1. Information we collect
To provide our services and deliver a unified experience without information silos, we collect different types of data, grouped into the following categories:
- Account and authentication information: Name, email address, access credentials and interface preferences (such as language and dark mode settings).
- Reminders module data: Task content, due dates, recurrence rules and any attachment uploaded to the platform, including images, documents and voice notes.
- Commercial and legal operational data (CRM and CLM): When these modules are enabled: contact and prospect information, sales pipeline status, proposal drafts, contract templates, approval workflows and centralized signatures.
- Human resources data (HRM): When the module is enabled: employee records, payroll information, attendance records, performance reviews and vacation or leave requests.
- Technical and usage data: IP addresses, device type, system activity logs and platform interactions for auditing and continuous improvement.
2. How we use information
Collected data is used strictly for the operation, maintenance and improvement of the ALCSYTECH ecosystem, including:
- Operations automation: Scheduling automatic notifications and alerts to prevent missed deadlines, appointments or renewals.
- Commercial and legal management: Supporting sales follow-up, contract drafting, approval workflows and legal document expiry alerts when CRM or CLM are enabled.
- Workforce administration: Processing payroll, managing employee records and reviewing team performance within the HRM module when enabled.
- System communications: Sending transactional emails, platform alerts and pending-task summaries.
- Security and support: Preventing unauthorized access, diagnosing technical issues and assisting users.
3. Data storage and protection
We implement technical and organizational measures to protect the confidentiality and integrity of your information within our infrastructure:
- Encryption in transit: Secure protocols (TLS/SSL) protect data transmitted between your browser and the platform.
- Encryption at rest: Attachments and documents are stored with an object storage provider that applies encryption at rest (SSE-S3 or KMS) when enabled.
- Isolation and access control: Multi-tenant architecture with logical data separation, role-based access control and network controls protecting servers and containers.
- Backups: Backups are performed according to the environment configuration and the applicable service agreement.
4. Service providers and third parties
We do not sell, rent or trade our users' data. We only share the information strictly necessary with technology infrastructure providers that enable ALCSYTECH to operate:
- Cloud hosting and secure file storage providers (for reminder attachments and contract archives).
- Transactional email services for delivering notifications and alerts.
6. Data retention
We retain your information and account records for as long as your ALCSYTECH subscription remains active. Completed reminders, sales histories and archived contracts are kept according to your workspace settings to support commercial and historical reporting.
If you cancel your account, we will delete or anonymize your data, except for information we must retain to comply with legal obligations or resolve disputes.
7. Your rights
As an ALCSYTECH user, you have the right to:
- Access: the personal information and operational data stored in your dashboard.
- Rectify: or update inaccurate information about your account, customers or personnel.
- Request deletion: of your data or the cancellation of your account.
- Export: your information (such as commercial reports or reminder lists) using the platform tools.
8. Changes to this policy
We may update this Privacy Policy as we release new modules (such as general availability of CRM, CLM and HRM) or update our practices. We will notify users of material changes through in-app notices or email.
9. Contact
If you have questions about this policy, how your business information is handled, or need technical assistance, contact us at:
Contact
Tegucigalpa, Honduras